Course: Quality Standards

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Course title Quality Standards
Course code UPEM/KSJA
Organizational form of instruction Lecture
Level of course Bachelor
Year of study 2
Semester Winter and summer
Number of ECTS credits 3
Language of instruction Czech
Status of course Compulsory-optional
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
  • Šatera Karel, Ing. Ph.D., MBA
Course content
Defining quality in the marketplace. International and national quality standards. ISO 9000/2000 and ČSN EN ISO 9000/2001. QFD method - measuring customer satisfaction. FMEA method - product supposals FTA method - fault states tree. Benchmarking- measuring the performance of the competition. EFQM excellence model. Machinery and equipment duality. Analysis of quality measurement system.

Learning activities and teaching methods
Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Methods of individual activities
Learning outcomes
The aim of the course is to provide knowledge of quality systems, types of international and Czech standards and quality evaluation methods. Quality problems in pre-and production stages, supply and post-production activities are included.
Students will be able to use various types of quality standards applied in the whole production process.
The course assumes knowledge of management at the undergraduate level.

Assessment methods and criteria
Oral examination, Written examination, Home assignment evaluation

Evaluation the given work. Written and oral exam.
Recommended literature
  • ČSN EN ISO 9000/2001.
  • Normy ISO 9000/2000.
  • BRODSKÝ, Z., BRODSKÝ, B.:. Systémové řízení jakosti. Pardubice: Univerzita Pardubice, 2009.
  • Kolektiv autorů. Management jakosti s podporou norem ISO 9000/2000. Praha: Verlag Dasgöfer, 2006.
  • NENADÁL, J.:. Měření v systémech managementu jakosti (2. vydání). Praha: Management Press, 2004, ISBN 80-7261-110-0.
  • NENADÁL, J.:. Moderní systémy řízení jakosti. Praha: Computer Press, 2005.
  • VEBER, J. a kol.:. Management kvality, environmentu a bezpečnosti práce. Praha: Management Press, 2006, ISBN 80-7261-146-1.
  • VEBER, J. a kol.:. Řízení jakosti a ochrana spotřebitele (2. vydání). Praha: Grada Publishing, 2007, ISBN 978-80-267-1782-1.

Study plans that include the course